Azhar Khan · Home Care Operations Map · Agentic AI Deployment
HOME CARE · OPERATIONS MAP← Back

7 value streams run on one plane.

Each stream keeps its own systems, and the plane tracks every workflow state between them.

jobs · 5 years
straight through
acquisitions · as configuration
tasks a week
01 · DEMAND TO LEAD First touch to qualified lead. ad feeds · partner leads · web intake · CRM 02 · HIRE TO RETIRE Application to active caregiver. ATS · background · HRIS payroll · lifecycle · identity 03 · LEAD TO CASH Lead to collected payment. opportunity · rate change gate · ERP billing · payment 04 · ORDER TO FULFILLMENT Assessment to documented visit. care plan · scheduling · shifts · overtime · reconciliation 05 · ISSUE TO RESOLUTION Complaint to resolved case. intake · triage · investigation · resolution · feedback 06 · PROCURE TO PAY Purchase to payment. requisition · approval · PO · receipt · invoice match 07 · PLANE OPERATIONS Plane health and recovery. health monitor · error catalog · retry · escalation · SLA
  • 01 · DEMAND TO LEADFirst touch to qualified lead.ad feeds · partner leads · web intake · CRM
  • 02 · HIRE TO RETIREApplication to active caregiver.ATS · background · HRIS payroll · lifecycle · identity
  • 03 · LEAD TO CASHLead to collected payment.opportunity · rate change gate · ERP billing · payment
  • 04 · ORDER TO FULFILLMENTAssessment to documented visit.care plan · scheduling · shifts · overtime · reconciliation
  • 05 · ISSUE TO RESOLUTIONComplaint to resolved case.intake · triage · investigation · resolution · feedback
  • 06 · PROCURE TO PAYPurchase to payment.requisition · approval · PO · receipt · invoice match
  • 07 · PLANE OPERATIONSPlane health and recovery.health monitor · error catalog · retry · escalation · SLA

I directed the plane, and what it cannot close reaches a person.

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